Order cancellations can only be initiated 24 hours after placing the order. After 24 hours your order is fulfilled. Refunds for order cancellations can only be initiated 24 hours after placing the order. Contact us for order cancellations. If we do not receive contact within 24 hours, we assume you want to keep all items.
This includes any duplicate, or invalid transactions. It is your responsibility to contact us and let us know what you want to do with additional orders.
We do our best to reach out to you via the email you provided. We are not responsible for invalid information provided to us upon order checkout, including but not limited to, name, email, address, phone number. We require you have a timestamp of contacting us within 24 hours of purchase to initiate a cancellation. Attempted cancellations after 24 hours must follow our return procedure below.
We are not responsible for invalid addresses, or other order information. It is up to you to make sure you have accurately provided the correct address upon checkout. We ship all orders within 24 hours. If your item is lost in transit, see our shipping policy.
It is your responsibility to contact the carrier and coordinate the appropriate delivery after receiving the tracking number. Once we obtain your tracking number we will email it to you. It is your responsibility to ensure accuracy of the email address provided upon checkout. You may also contact us to obtain the tracking number.
- USPS CUSTOMER SERVICE 1-800-275-8777
- UPS CUSTOMER SERVICE 1-800-742-5877
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you send it back contact us.
You will automatically be issued an internal Ticket ID in our help desk and we will expect your package. Contact our team to identify your ticket ID and order number.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase & a tracking number back to our return address. Orders that do not have a tracking number are not guaranteed to be received by our facility.
After contacting us, please return all items to:
PO Box 231
951 20th st
Please do not send your purchase back to the sender. Items sent back to the sender are not qualified for a return and will not be refunded! We are not responsible for the destination of your return item. You must verify with the carrier that you have the above return address correct.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 45 days after delivery.
Orders that are returned without our consent, back to the original sender, without written permission, or without contacting us will not qualify for a refund, until we receive contact from the customer and the return falls within the return window of 45 days. We do not accept packages that are not expected to be returned. We will refuse these packages and send them back to the original sender if we find a package without proper RMA ticket IDs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days, depending on your card bank holder.
Late or missing refunds (if applicable)
- Refunds may take 3-5 business days to apply to your account.
- If you haven’t received a refund yet, check your bank account again.
- Then contact your credit card company, it may 3-5 business days before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will tell you where to send it. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Contact us and we will make you a happy customer today!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us to initiate the RMA. Please select the appropriate reason for the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not issue return labels for your orders. If you receive a refund, the cost of return shipping that you paid on our store will be deducted from your refund. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive your returned item, we cannot refund your order.
Please address all returns to:
PO Box 231
Denver CO 80202
Returns sent back to the original sender will not be refunded. All returns must have a tracking number so we can track the status. We are not responsible for damaged items during transit back to our facility. We are not responsible for your return label. Please package your product accordingly to ensure minimal damage during transit back to our facility. We recommend using the original packaging that came with your order.